Non-Assessment Related Complaint

A Non-Assessment related complaint could relate to many aspects of University life. 


Early Resolution Process

In the first instance, you must attempt to find an informal solution your complaint. You should discuss your complaint with your Tutor, Year Manager or Assistant Dean. 

If your complaint is not resolved. Please continue on to Step 1 of the complaints procedure.


Stage 1

You must submit a Student Complaint Form online.  You should forward your completed form to the Director of Quality Systems at The University will acknowledge receipt of your complaint and you have 10 working days to submit supporting evidence. The University will asign a manager to investigate the complaint. 

You will receive a response within 10 working days. If you are not satisfied with the response of your complaint, please continue on to Stage 2 of the complaints procedure. 


Step 2

You may request a review of the decision made in Stage 1. You must submit a written explanation to the Deputy Vice-Chancellor within 10 working days of receiving the outcome of Stage 1. 

If the outcome of Stage 2 is that your complaint is not justified, you will be issued with a Completion of Procedures Letter. 


Next Steps

If you are still not satisfied with the outcome of the University College Birmingham complaints procedure. You still have options to escalate the complaint. 

If your course is accredited by the University of Birmingham, you can complain through their complaints procedure. You can find more information here.

You may also apply for an independent review of your complaint by applying to the Office of the Independent Adjudicator (OIA). 

The full University procedure can be found online here. All steps in the complaints procedure must be followed to ensure the correct process and escalation occurs.