Housing Problems

Updated

UCB Support

If you’re looking for support for housing from UCB, you should contact accommodation@ucb.ac.uk or visit Student Support in Baskerville House, who can offer information and advice on a range of housing-related issues or explore whether emergency accommodation can be made available.

If you live at the Maltings and have a problem, we encourage you to speak to the staff at the Maltings Reception first. If they can’t help or if you’re not satisfied by the outcome, we can help you understand UCB’s complaints process to have your case reviewed formally. Click here to find out more about complaints, or schedule a meeting with an advisor from the Guild.

External Support

Citizens Advice

Citizens Advice can provide independent and free advice on housing and accommodation. Their experts can provide information on:

  • renting privately
  • finding accommodation
  • mortgages, homelessness
  • eviction
  • repairs
  • your rights as a tenant

You can contact their Information Helpline from 9.30-16.30, Monday-Friday.
Telephone: 08082787990

Shelter

Shelter provide expert advice on housing issues and homelessness. This includes the option to chat to an advisor online,  contact their emergency 365 day per year helpline or meet an advisor face to face. Shelter also provide free legal advice and can attend court on your behalf. 

Telephone: 0808 8000 4444

Council Tax

Students are exempt from paying Council Tax, you just need to provide evidence of your student status.

As a UCB student, you can now view, share, download and print a letter confirming your Student Status through the “My Letters” option in the UCB Portal Menu.

  • Home Students can automatically receive the confirmation of enrolment as a UCB student
  • International Students can automatically receive the Bank Letter, the International Status Letter confirming the enrolment status and the confirmation of permission to work in the United Kingdom.

To download your letters:

  1. Log on to your UCB portal
  2. Select “Menu” on the top right of the web page.
  3. Scroll down to the “My Letters” section.
  4. Select “Log In With Azure”.
  5. Log In with your student email address (StudentID@student.ucb.ac.uk) and password.
  6. Choose the view documents option to view your letters.